| 星级服务措施的做法及效果评价 |
| |
| 引用本文： | 邱伟,张敏.星级服务措施的做法及效果评价[J].南方护理学报,2004,11(10):59-60. |
| |
| 作者姓名： | 邱伟 张敏 |
| |
| 作者单位： | 中国人民解放军南京军区福州总医院骨一科 福建福州350025
(邱伟),中国人民解放军南京军区福州总医院骨一科 福建福州350025(张敏) |
| |
| 摘 要： | 目的通过实施星级服务措施,提高护理服务质量。方法通过“五声”服务、入院病人“六个一”、病人“十知道”、提供便民服务等系列措施促进星级服务措施的实施,并采用问卷调查表评估星级服务措施的实施效果。结果实施星级服务措施前后,科室住院病人满意度有显著性差异(P<0.01)。结论星级服务措施的实施是较成功的护理服务,值得在临床护理工作中推广。
|
| 关 键 词： | 星级服务 效果评价 护理服务质量 临床护理工作 入院病人 做法 住院病人 成功 满意度 促进 |
| 文章编号： | 1008-9969(2004)10-0059-02 |
| 修稿时间： | 2004年4月5日 |
Assessment of executive effectiveness of star-class nursing service |
| |
| QIU Wei,ZHANG Min.Assessment of executive effectiveness of star-class nursing service[J].Nanfang Journal of Nursing,2004,11(10):59-60. |
| |
| Authors: | QIU Wei ZHANG Min |
| |
| Abstract: | Objective To assess the executive effectiveness of star-class nursing service. Methods We enhanced the execution of star-class nursing service by "five greetings", "six firsts at admission", "ten understandings of inpatients" and providence of convenient service. The effect of performance of the star-class nursing service was evaluated by self-designed questionnaire. Results The satisfaction rate was significantly different in comparison with pre-execution and post-execution of the service (P<0.01). Conclusion As a kind of successful nursing service, star-class service deserves popularization in clinical nursing. |
| |
| Keywords: | star-class service measure quality of nursing service satisfaction rate |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
