| 实施人文关怀 构建和谐的护患关系 |
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| 引用本文： | 杨玉平,刘力松.实施人文关怀 构建和谐的护患关系[J].护理管理杂志,2008,8(6):44-45. |
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| 作者姓名： | 杨玉平 刘力松 |
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| 作者单位： | 1. 首都医科大学宣武医院,护理部,北京,100053
2. 首都医科大学宣武医院,门诊部,北京,100053 |
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| 摘 要： | 目的提高门诊护理工作质量。方法在门诊护士中开展人文关怀的理论学习，规范服务用语，进行礼仪和专业技能的培训，加强和完善门诊护理工作的管理。结果提高了门诊护理质量及患者的满意度。结论在门诊护理工作中实施人文关怀，可以提高门诊患者的满意度及护理质量。
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| 关 键 词： | 门诊 人文关怀 护患关系 |
Practicing humanistic care to construct harmonious nurse-client relationship in outpatient department |
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| YANG Yu-ping,LIU Li-song.Practicing humanistic care to construct harmonious nurse-client relationship in outpatient department[J].Journal of Nursing Administration,2008,8(6):44-45. |
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| Authors: | YANG Yu-ping LIU Li-song |
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| Institution: | YANG Yu-ping1,LIU Li-song2 Author\'s address:1.Nursing Department,2.Outpatient Department,Xuanwu Hospital,Capital Medical University,Beijing 100053,China |
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| Abstract: | Objective To improve the quality of nursing in outpatient department.Method The following measures were carried out,such as providing theory lectures about humanistic care for the nursing staff in outpatient department,standardizing service language,providing professional etiquette and skills training,strengthening nursing management in outpatient department.Result This practice increased outpatients' satisfaction and the quality of nursing in outpatient department.Conclusion Practicing humanistic care can ... |
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| Keywords: | outpatient department humanistic care nurse-patient relationship |
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