| 患者跟踪服务实践与思考 |
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| 引用本文： | 赵一川,赵晓宇. 患者跟踪服务实践与思考[J]. 中国医院, 2004, 8(4): 41-42 |
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| 作者姓名： | 赵一川 赵晓宇 |
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| 作者单位： | 解放军第二五二医院,071000,河北保定市 |
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| 摘 要： | 通过对出院患者的跟踪服务,满足了患者越来越高的健康需求,可赢得患者的高满意度,提高医院的社会知名度和市场竞争.医院从单纯医疗型向综合医疗、预防、保健、康复等纵向一体化转变.以个性化的特色服务,丰富医院文化内涵,提升医院品牌效应.
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| 关 键 词： | 出院患者 跟踪服务 质量管理 |
| 修稿时间： | 2001-01-14 |
The practice and consideration on following-up patient service |
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| ZHAO Yichuan ZHAO Xiaoyu. The practice and consideration on following-up patient service[J]. Chinese Hospitals, 2004, 8(4): 41-42 |
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| Authors: | ZHAO Yichuan ZHAO Xiaoyu |
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| Affiliation: | ZHAO Yichuan ZHAO Xiaoyu |
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| Abstract: | Increasing health need for patients are met by offering follow-up service towards patients discharged, by doing so, both patients'satisfactory degree and hospital's socially well-known degree increased and so does the market competence of the hospital. Hospital turning frompure medical care service into comprehensive one including medical care, prevention, health protection, rehabilitation etc.. As a result, thehospital's cultural features enriched and well-known brand for the hospital enhanced.Author's address: No. 252 Hospital of PLA, Baoding City, Hebei Province, 071000 .PRC. |
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| Keywords: | Patient discharged follow-up service quality control |
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