创新和完善医院人性化服务制度

制度是医院依法治院,规范行医,保持可持续发展的重要保证。人性化服务制度是现代服务理念的体现,是和谐医患关系的支点,是推动医院发展的动力。医学道德是医院人性化服务制度落实的前提。落实人性化服务制度应坚持制度的合理性和可行性相结合的原则,制度约束与思想教育相结合的原则,精神奖惩与物质赏罚相结合的原则,有效措施和严格执行相结合的原则。近年来,我院围绕方便病人就医进行了制度创新,围绕维护病人权益进行了制度完善,围绕提高服务质量强化了制度落实。

Content and experience of hospital humanistic service system

Institution is the important guarantee.The humanistic service system expressed the modern service mind.It was the basis of building harmonious doctor-patient relations and the power of hospital development.The precondition of implementation hospital humanistic service system was medical ethics.To implement hospital humanistic service system,several instruments such as rationality and feasibility,institutional constraints and ideological education,effective measure and firm implementation,spirit encouragement and material encouragement were considered to be integrated.Focused on the patient rights,the Yuhuangding hospital innovated the medical service system.