| 网络环境对医院服务失误的影响 |
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| 引用本文： | 陈玉强,陈新,姜新莉,夏继斌.网络环境对医院服务失误的影响[J].中国医院管理,2008,28(11). |
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| 作者姓名： | 陈玉强 陈新 姜新莉 夏继斌 |
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| 作者单位： | 解放军第174医院,福建,厦门,361003 |
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| 摘 要： | 探讨了网络环境对医院服务失误产生的负面影响,分析了患者和社会对失误的感知、评价和潜在行为,以指导补救方法的实施,提高医疗服务质量。
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| 关 键 词： | 服务失误 网络 医疗质量 |
Influence of network circumstance to service failure in hospital |
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| CHEN Yu-qiang,CHEN Xin,JIANG Xin-li,et al..Influence of network circumstance to service failure in hospital[J].Chinese Hospital Management,2008,28(11). |
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| Authors: | CHEN Yu-qiang CHEN Xin JIANG Xin-li |
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| Institution: | CHEN Yu-qiang,CHEN Xin,JIANG Xin-li,et al. No. 174 Hospital of PLA,Xiamen,Fujian,361003,China |
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| Abstract: | In this article negative influence of network circumstance to service failure in hospital was discussed, then,apperceive,evaluation and latency behavior of patient and society were analyzed,to guide the action of service recovery and strengthen the medical service quality. |
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| Keywords: | service failure network medical quality |
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