| 改善就诊流程 提高对肿瘤患者的服务质量 |
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| 引用本文： | 王雁,周纯武. 改善就诊流程 提高对肿瘤患者的服务质量[J]. 中国医院, 2010, 14(3): 69-70 |
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| 作者姓名： | 王雁 周纯武 |
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| 作者单位： | 中国医学科学院肿瘤医院,100021,北京朝阳区潘家园南里17号 |
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| 摘 要： | “看病难、看病贵”是广大患者反映的热点问题之一，对肿瘤患者来说，看病更难、更贵。作为肿瘤专科医院，我院针对肿瘤疾病的特点，采取有效措施，从医院内部挖掘潜力，制定合理的诊治规范和就诊流程，提高医疗服务技术和水平，让患者得到最佳治疗，以尽量缓解肿瘤患者看病难和看病贵的问题。
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| 关 键 词： | 就诊流程 医疗管理 服务质量 |
Improving medical treatment process to enhance service quality for the tumors |
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| WANG Yan,ZHOU Chunwu. Improving medical treatment process to enhance service quality for the tumors[J]. Chinese Hospitals, 2010, 14(3): 69-70 |
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| Authors: | WANG Yan ZHOU Chunwu |
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| Affiliation: | WANG Yan,ZHOU Chunwu Cancer Hospital,Chinese Academy of Medical Science,No.17,Panjiayuan Nan Li,Chaoyang District,Beijing,100021,PRC |
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| Abstract: | Unaffordable and inaccessible of medical service has been a hot issue for patients. It is more serious for the tumors. As a cancer hospital,in accordance with the characteristics of cancer,medical treatment process was reengineered to improve medical service capacity and as possible as to ease the unaffordable and inaccessible of medical service for the tumors. |
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| Keywords: | medical treatment process medical management service quality |
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