| 医师绩效管理KPI设计与展现 |
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| 引用本文： | 冯丹,曹秀堂,刘丽华.医师绩效管理KPI设计与展现[J].中国医院,2009,13(10):16-19. |
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| 作者姓名： | 冯丹 曹秀堂 刘丽华 |
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| 作者单位： | 解放军总医院医院管理研究所,100853,北京市复兴路28号 |
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| 基金项目： | 国家自然科学基金面上项目;基于ODS的HIS统计数据集成概念模型研究 |
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| 摘 要： | 目的：探讨医师评价KPI体系、量化方法，为医院人力资源管理提供支持。方法：通过分析医院内医师在医疗活动中的角色，业务特征将医师进行分类，遵循KPI制订的SMART原则，通过维度分析构建用于医师评价的KPI体系，并利用直接加权综合法计算KPI综合得分。结果：构建用于不同医师评价的KPI体系，包括七个维度，102个指标。通过DSS系统平台，以多级仪表盘钻取的形式将结果进行展示。结论：现有的医师评价KPI是用于评价医师的关键业绩指标，系统量化评分方法可用于医师绩效评价，仪表盘展现形式不仅能够直观地呈现管理者关注的关键问题，还可以用于对医师绩效执行情况进行监控和分析，为医师未来的发展提供建议。
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| 关 键 词： | 医师绩效管理 关键业绩指标 决策支持系统 |
Design and presentation KPI for doctor performance management |
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| FENG Dan,GAO Xiutang,LIU Lihua.Design and presentation KPI for doctor performance management[J].Chinese Hospitals,2009,13(10):16-19. |
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| Authors: | FENG Dan GAO Xiutang LIU Lihua |
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| Institution: | (The Hospital Management Research Institute of General Hospital of P.L.A. No. 28, Fuxing Road, Beijing, 100853, PRC) |
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| Abstract: | Objectives： To explore KPI system for evaluation doctors performance and quantity measurement methods to support hospital human resources management. Methods： Followed by the principle of SMART, by analyzing the roles of doctor and the characteristics of medical service, KPI system for doctor evaluation were designed. Comprehensive score of KPI were calculated with the methods of direct weighting methods. Results： System framework of KPI for evaluation doctor＇s performance including seven dimensions and 102 indicators was constructed. The results of evaluation were presented by dashboard through DSS. Conclusions： Systematic quantitative scoring method can be used to evaluate doctor＇s performance. Dashboard presentation could not only display the key problems directly, but also could monitoring and analyze doctor＇ s performance to help doctor＇s future development. |
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| Keywords: | doctor performance management KPI DSS |
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