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The telephone survey method: a discussion paper |
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| Authors: | K Louise Barriball BA RGN Sara L Christian BSc RGN Alison E While BSc MSc PhD RGN RHV Cert Ed Ann Bergen BA MSc RGN DipN DNCert CertEd DNT |
| Affiliation: | Lecturer, Department of Nursing Studies, King's College London, London, England;Research Associate, Department of Nursing Studies, King's College London, London, England;Professor of Community Nursing, Department of Nursing Studies, King's College London, London, England;Lecturer, Department of Nursing Studies, King's College London, London, England |
| Abstract: | The telephone survey method is discussed in the light of the experiences of one research team investigating case management practices among nurses working in the community using a multiple-method design An account is given of the strategies employed to recruit a study sample, minimize non-response and bias and ensure the use of sound practices during data collection The findings highlight the benefits of using the telephone survey method when recruiting respondents across a wide geographical area and/or working within a continually changing environment However, the findings also highlight the challenge of non-response caused by non-contact and the resource implications of 'doing more' to recruit key informants via the telephone |
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