门诊分诊护士绩效考核指标的构建

目的构建门诊分诊护士绩效考核指标,提高分诊护士绩效考核的精确度。方法运用Delphi专家函询法,构建门诊分诊护士绩效考核的维度、评价指标及其权重。结果对16名专家进行2轮专家函询,问卷有效回收率分别为88.89%,100%;权威系数为0.91,一级指标协调系数0.345。构建了包含工作能力、工作态度、工作质量、团队意识、学习成长在内的5项一级指标,15项二级指标和30项三级指标,并对各指标进行相应的权重赋值。结论门诊分诊护士的绩效考核评价指标的构建有助于解决现有考核存在的不足,充分发挥对门诊护士的激励作用,从整体上提升门诊护理服务质量。

Construction of performance appraisal indicators for triage nurses in outpatient clinic

Objective To build up performance appraisal indicators for triage nurses in outpatient clinic, and to improve the preciseness of performance appraisal for triage nurses. Methods The Delphi technique was used to construct the dimensions and evaluation indicators of performance appraisal for triage nurses in outpatient clinic. Results Through two rounds of consultations with 16 experts, the response rate of the questionnaire was 88.89% and 100% respectively; the authority coefficient was 0.91, and the coordination coefficient for first-level indicators was 0.345. Finally, five first-level indicators including work ability, work attitudes, work quality, team work awareness, and learning and growth, and 15 secondary indicators and 30 third-level indicators were established, and the corresponding weights were assigned to each indicator. Conclusion The performance appraisal indicators for triage nurses in outpatient clinic will help to make up the shortcomings of the existing assessment methods and give full incentive to the nurses, and improve the quality of outpatient nursing care.