造口患者电话咨询256例次数据分析

目的通过电话咨询及时解决造口患者出院后的问题;了解出院后的需求,逐步完善现有的专科健康教育内容;探讨开展造口患者电话咨询的意义。方法记录有统计学意义的电话咨询资料256例次,将数据进行分类整理和分析。结果61-80岁造口患者电话咨询所占比例较高(64.5%);造口术后1年内的患者电话咨询比例较高(85.0%)。咨询内容中造口用品信息、造口周围皮肤问题和排泄物渗漏分别为32.8%、30.1%、24.6%。通过电话能直接解决问题的有201例次,占78.5%。结论开展造口患者出院后电话咨询有助于了解造口患者的各项需求,及时解决大部分患者的问题,改善他们的生活质量,对完善健康教育内容和开展延伸服务有指导意义。

Data analysis of 256 consultations of patients with ostomy by telephone

Objective To analyze the ostomy patients' demands, resolve the common problems after discharge by telephone consultation, and supplement the content of specialized health education. Methods The data of 256 telephone consultations from 186 patients with ostomy were retrospectively analyzed. Results Most of the consultations came from patients aged from 61 to 80 years old (64.5%) and patients within one year after surgery (85%). The contents focused on information about ostomy products, care of skin around the stoma and leakage of defecation, which accounted to 32.8%,30.1%,24.6%,respectively.The problems were solved by telephone interview in 201 consultations (78.5%). Conclusion Consultation by telephone is useful to find out the demands of discharged ostomy patients, resolve their problems in time and improve their quality of life. It has great significance for improving health education and extensive services of ostomy patients.