Personality conflicts and objectivity in appraising performance

A daunting challenge for any health care manager is to be involved in a personality conflict with an employee and then maintain objectivity in appraising that employee's performance. This article explores the relationship between personality conflicts and performance appraisal. Types of perceptual problems, such as recent behavior bias and horn effect, are discussed. Methods for involving input from appropriate individuals other than the manager and ways managers can improve objectivity in appraising performance are covered.