| 护士规范化服务礼仪培训及效果分析 |
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| 引用本文： | 李小华,吴兰笛,周琼,林雪芬,甄洁艳,林小兵. 护士规范化服务礼仪培训及效果分析[J]. 广州医药, 2007, 38(2): 80-81 |
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| 作者姓名： | 李小华 吴兰笛 周琼 林雪芬 甄洁艳 林小兵 |
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| 作者单位： | 广州市红十字会医院,510220 |
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| 摘 要： | 目的 规范化服务礼仪,做好护理服务.方法 结合护理实际情况,通过理论讲座、观看VCD、礼仪训练、强化考核,发挥院报等优势进行全员培训,掌握规范服务礼仪.结果与结论 提高护士的整体素质,实行全方位优质的护理服务,患者满意度大幅度提高.
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| 关 键 词： | 护士 素质 礼仪 教育 |
| 修稿时间： | 2007-02-12 |
Effects of standardized etiquette training in nursing service |
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| Li Xiaohua, Wu Landi, Zhou Qiong, in et al.. Effects of standardized etiquette training in nursing service[J]. Guangzhou Medical Journal, 2007, 38(2): 80-81 |
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| Authors: | Li Xiaohua Wu Landi Zhou Qiong in et al. |
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| Affiliation: | Guangzhou Red Cross Hospital, Guangzhou, Guangdong 510220 China |
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| Abstract: | Objective To standardize etiquette performances in order to imporove nursing service. Methods According to actual situation, through seminar, VCD, etiquette training, special examination, and the hospital newspaper, all our nurses grasp main criterions of etiquette performances in work. Results and Conclusion After the studies, overall level and service quality of our nurses were improved dramatically and the patients were satisfied. |
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| Keywords: | Nurse Quality Etiquette Education |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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