| 从人性化服务入手构建和谐医患关系 |
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| 引用本文： | 王传江,毛宗福. 从人性化服务入手构建和谐医患关系[J]. 中国医学伦理学, 2006, 19(1): 51-52 |
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| 作者姓名： | 王传江 毛宗福 |
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| 作者单位： | 武汉大学公共卫生学院,湖北,武汉,430071 |
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| 摘 要： | 医疗行业是服务业,医疗人性化服务是构建和谐医患关系的最佳途径.人性化服务应考虑其服务对象是病人,考虑到人性的弱点,考虑到人性的差异及自我防卫的心理.人性化服务应具备五个要素：可依赖度、保障度、知觉度、关怀度、敏感度.
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| 关 键 词： | 人性化服务 和谐 医患关系 |
| 文章编号： | 1001-8565(2006)01-0051-02 |
| 修稿时间： | 2005-08-26 |
Proceed From Humane Service to Construct Harmonious Relationship Between Hospitals and Patients |
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| Wang Chuanjiang,Mao Zongfu. Proceed From Humane Service to Construct Harmonious Relationship Between Hospitals and Patients[J]. Chinese Medical Ethics, 2006, 19(1): 51-52 |
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| Authors: | Wang Chuanjiang Mao Zongfu |
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| Abstract: | As a kind of service trade,medicine needs humane service.The best way to construct harmonious relationship between hospitals and patients is humane service.Humane service should consider that the service's target is patients,the weakness of human nature,the difference of humanity and the mentality of self-defend.Five key elements should be possessed in humane service: reliability,assurance,tangibility,empathy and responsiveness. |
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| Keywords: | Humane service harmony relationship between hospitals and patients |
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