情绪劳动策略在调节模式和护士工作满意度间的中介效应

目的 探讨情绪劳动策略在调节模式和护士工作满意度间的中介作用。方法 便利抽样抽取西安市3所三级甲等医院的384名护士,采用一般资料问卷、调节模式量表、情绪劳动量表及工作满意度量表对其进行调查,建立和检验情绪劳动策略在调节模式和护士工作满意度之间的中介模型。结果 护士工作满意度的总均分为（3.37±0.81）分,其中外源性工作满意度均分为（3.47±0.79）分,内源性工作满意度均分为（3.27±0.94）分。工作满意度与运动模式呈一般正相关（r=0.305,P<0.01）,与深层扮演呈一般正相关（r=0.275,P<0.01）。深层扮演在运动模式与工作满意度之间存在中介效应,深层扮演对护士工作满意度的直接效应和间接效应分别为0.223、0.081。结论 调节模式对护士工作满意度有直接预测作用,情绪调节策略在调节模式与护士工作满意度之间存在中介效应。应重视护士工作满意度状况,通过培养护士运动模式并激发其增加深层扮演策略的使用、减少表层扮演策略的运用来提高其工作满意度。

Mediating Effect of Emotional Labor Strategy on Regulatory Mode and Nurses' Job Satisfaction

Objective To explore the mediating effect of emotional labor strategy on regulatory mode and nurses' job satisfaction. Methods The convenience sampling method was used in this study. The Regulatory Mode Scale (RMS), Emotional Labor Scale (ELS) and Job Satisfaction Survey (JSS) and a self-designed general information questionnaire were used to investigate 384 nurses from 3 tertiary grade A hospitals of Xi'an,then we established and tested the mediating model of emotional labor strategy between regulatory mode and nurses' job satisfaction. Results The total average score of nurses' job satisfaction was 3.37±0.81; that of dimension of exogenous job satisfaction was 3.47±0.79 and that of dimension of endogenous job satisfaction was 3.27±0.94. Nurses' job satisfaction was positively correlated with locomotion mode (r=0.305, P<0.01) and deep acting (r=0.275, P<0.01). Deep acting had a mediating effect on locomotion and nurses' job satisfaction, and the direct and indirect effects of deep acting on nurses' job satisfaction were 0.223 and 0.081 respectively. Conclusion Regulatory mode can directly predict nurses' job satisfaction, and there is a mediating effect of emotional labor strategy on the regulatory mode and the nurses' job satisfaction. We should pay more attention to nurses' job satisfaction, and improve their job satisfaction by training nurses' locomotion mode and stimulating them to use deep acting strategy and reducing the application of surface acting strategy.