| 医疗服务满意度问卷调查的调查方式及质量控制 |
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| 引用本文： | 方爱珍,英立平,姜凤梅.医疗服务满意度问卷调查的调查方式及质量控制[J].中国卫生事业管理,2007,23(2):87-88,140. |
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| 作者姓名： | 方爱珍 英立平 姜凤梅 |
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| 作者单位： | 1. 北京大学医学部,北京,100083
2. 北京市卫生局,北京100053 |
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| 摘 要： | 文章通过一次大规模的医疗服务满意度调查的项目研究，分析了不同调查方式的优缺点以及在整个调查过程中的质量控制，为今后类似的调查设计和调查方案提供了理论和实践依据。
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| 关 键 词： | 满意度调查 调查方案 质量控制 |
| 文章编号： | 1004-4663（2007）02-087-03 |
| 收稿时间： | 2006-11-20 |
| 修稿时间： | 2006-11-20 |
Survey Methods of Survey on Satisfaction on Medical Service with Questionnaire and Quality Control |
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| Fang Aizhen,et al..Survey Methods of Survey on Satisfaction on Medical Service with Questionnaire and Quality Control[J].Chinese Health Service Management,2007,23(2):87-88,140. |
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| Authors: | Fang Aizhen |
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| Institution: | Fang Aizhen, et al. |
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| Abstract: | Through a large scale survey on satisfaction on medical service, this paper analyzed advantages and disadvantages of different survey methods and quality control during whole survey procedure, which could supply some theoretic and practical references for survey designs and plans in other projects. |
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| Keywords: | Survey on satisfaction Survey plan Quality control |
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