时点实时预约挂号的实践与思考

介绍了实现门诊现场、网站、电话、短信等多途径时点实时预约挂号的方法.提出了实现时点实时预约挂号是提高门诊服务质量的重要举措;信息化技术支撑是实现时点实时预约挂号的必备条件;统一诊号资源池是实现时点实时预约挂号的重要基础;持卡预交金模式是提高预约挂号效率的重要手段;强化配套管理是实现时点实时预约挂号的重要保证;与第三方合作是快捷实现预约挂号的有效途径.探索了实现时点实时预约挂号的相关问题.

Practice and review on real-time hospital booking registration

This paper described the practice of real-time booking registration, in which the patients may freely choose their visit time points, by such means as the outpatient clinic, website, telephone or short messaging. Such booking registration is an important measure to improve service quality at outpatient clinics; information technology is a prerequisite for real-time booking registration; pooling of outpatient ID number resources is key to setting up the booking registration; the prepaid card deposit practice makes booking registration more efficient; enhanced management for supporting services safeguards booking registration; cooperation with qualified third parties is an effective way to accomplish booking registration in a convenient manner. This paper also probed into other issues in relation to real-time booking registration.