杭州市公立医院内部利益相关者战略目标选择差异化分析

从利益相关者角度研究医院战略目标选择成为学者关注的焦点.为了解医院内部不同群体是否对医院战略目标选择存在差异性及产生原因,作者引人竞争价值模型作为分析工具,通过对杭州市公立医院的实证研究证明了不同的医院内部利益相关者群体对医院战略目标选择存在明显的差异性.行政管理人员战略目标聚焦于医院的内部控制管理,而医生更关注于医院和外部环境的互动.在此基础上,提出了进一步的研究方向.

Analysis of the differentiated strategic objectives chosen by internal stakeholders of public hospitals in Hang-zhou

Study of the strategic objectives chosen by hospitals from the perspective of stakeholders is now under the spotlight of researchers at large. To identify whether there exist differences in strategic objectives among various groups in the hospital and probe into the causes, the author called into play the competing values framework as the analysis tool. An evidenced-based study on public hospitals in Hangzhou identified marked differences on choices of strategic objectives among various internal stakeholders in the hospital For example, hospital administrators tend to focus on internal control, while medical doctors tend to focus on interactions between the hospital and the external environment. On this basis, further studies are proposed.