绍兴市街头献血人群献血认知和服务需求调查分析

目的了解绍兴市街头无偿献血人群献血认知及服务需求,为固定无偿献血队伍的建立及持续改进献血工作提供依据。方法采用邮寄问卷的方法对2005年1-10月绍兴市街头无偿献血者进行问卷调查。结果街头无偿献血人群中无偿献血知识知晓率为78.5%;献血者对血站服务满意率96.9%;重复献血率为49.2%;愿意加入固定献血队伍和下次愿意献血400 ml的分别为85.0%和78.8%;当前服务需求依次为微笑和鼓励、熟练的操作技术、讲解献血小常识等;潜在服务需求依次为提供一些卫生保健指导及服务措施、献血后能尽快知道化验结果等。结论献血者的满意度、献血动机和对无偿献血知晓程度直接影响到血站固定无偿献血队伍的建立和发展,有必要采取多种措施,提高服务质量,满足献血者当前及潜在的服务需求,促使无偿献血工作模式从街头自愿献血向固定献血队伍模式发展。

Survey of Cognition and Service Demand of Blood Donors on the Street of Shaoxing

Objective To investigate the cognition and service demand of the gratuitous donors on the street of Shaoxing city and give references to the construction of a fixed group of blood donation and the continuous improvement of blood donating.Methods The gratuitous donors on Shaoxing streets from January 2005 to October 2005 were investigated with questionnaires which were mailed to donors.Results The knowledge rate of gratuitous donation was 78.5%,the satisfaction rate of the service of the donation work was 96.9%,repeated donation rate was 49.2%,those who wanted to be fixed volunteers is 85.0%,those who willingly donated 400 ml blood next time was 78.8%.The current demand of service included: smiles and encouragement,skillful technique,general explanation of blood donation and so on;and potential service demand included: health guidance,hoping to know the results of examination as soon as possible and so on.Conclusion The satisfaction of donors,the motive,and the cognition of blood donation produce direct influences on the construction and development of a fixed gratuitous blood donating group.It is necessary for the blood station to take measures to improve the service quality,meet the existing and potential demands of donors and promote the mode changing from the voluntary donation on the street to a fixed donation group.