试论片医礼仪在社区卫生服务中的应用

目的:总结在社区卫生服务工作中开展规范化片医礼仪服务的工作经验。方法:将片医礼仪服务运用于社区日常工作中,如在接待社区居民、入户家庭访视、慢病随访、接听电话。结果:通过推广统一形象设计、管理模式、服务理念、工作流程、设备配备、技术指导、交通工具、服装设计、工作环境、优惠政策"十统一",打造"郑州片医"形象。结论:通过规范片医礼仪服务,使片医真正做到了"以人为本",以真情换理解,主动服务居民,使社区居民积极主动配合工作,取得较好的社会效果。

Rituals of family doctors in community health services in the application

Objective:To summarize the work in the community health services family doctors to carry out ritual services standardization work experience.Methods:Family doctor services will be used in daily work rituals,such as in the reception community residents,households and home visits,follow-up of Chronic Diseases,answer calls.Results:Unified image by promoting the design,management and service concepts,processes,equipment,technical guidance,transportation,clothing design,work environment,preferential policies,such as "10 unification",to create "Zhengzhou family doctor" image.Conclusion:Family doctor service through standardized protocol so that family doctors truly a "people-oriented" to the truth for understanding,active service people,so that the residents actively with the work and achieved good social effects.