| 优质护理服务示范病区应用六西格玛管理的效果评价 |
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| 引用本文： | 朱亚,黄莹,曹杰,何俏梅,董芳,余萍,高琴琴.优质护理服务示范病区应用六西格玛管理的效果评价[J].解放军护理杂志,2011,28(23):47-49. |
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| 作者姓名： | 朱亚 黄莹 曹杰 何俏梅 董芳 余萍 高琴琴 |
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| 作者单位： | 1. 解放军第117医院心血管中心,杭州,310013
2. 解放军第117医院普外科 |
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| 摘 要： | 目的探讨应用六西格玛管理方法加强病房基础护理,以提高患者对护理服务以及护士对自身职业的满意度,提升医院的品质形象。方法运用六西格玛五步法,通过调查和分析,确定护理服务工作流程中的质量关键点,采取相应措施对影响护理质量和护理服务满意度的关键因素加以改进,并与改进前进行比较。结果应用六西格玛管理后,基础护理质量评分提高了(2.35±0.18)分(P<0.01),患者对护理服务的满意率提高了7.54%(P<0.05),护士对自身职业的满意度提高了23.72%(P<0.01),差异均有统计学意义。结论优质护理服务示范病区应用六西格玛管理方法,通过优化护理服务流程、关注护理服务细节、确立并强化"以患者康复为中心"的护理服务理念,基本达到了患者满意、护士满意的预期效果,取得了良好的社会效益和经济效益。
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| 关 键 词： | 优质护理 护理服务 护理管理 满意度 六西格玛 |
Effect Evaluation on of Six Sigma Management in Demonstration Ward of High-quality Nursing Service |
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| ZHU Ya,HUANG Ying,CHAO Jie,HE Qiao-mei,DONG Fang,YU Ping,GAO Qin-qin.Effect Evaluation on of Six Sigma Management in Demonstration Ward of High-quality Nursing Service[J].Nursing Journal of Chinese People's Liberation Army,2011,28(23):47-49. |
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| Authors: | ZHU Ya HUANG Ying CHAO Jie HE Qiao-mei DONG Fang YU Ping GAO Qin-qin |
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| Institution: | ZHU Ya1,HUANG Ying2,CHAO Jie1,HE Qiao-mei1,DONG Fang1,YU Ping1,GAO Qin-qin1(1.Cardiovascular Center,No.117 Hospital of PLA,Hangzhou 310013,China,2.Department of General Surgery,No.117 Hospital of PLA) |
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| Abstract: | Objective To explore the effect of the six Sigma management in strengthening the foundational nursing,so as to improve the satisfaction of nursing service and the nurses' job satisfaction and elevate the image-promotion of hospital.Methods Six Sigma management was applied to identify the key points critical to quality in the process of nursing procedure.Then the targeted measures were used to modify the key points related to nursing quality and satisfaction of nursing service.The difference on the nursing p... |
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| Keywords: | high-quality nursing nursing service nursing management satisfaction six Sigma |
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