“H7N9禽流感”流行期的急诊医护服务品质改进

目的探讨医院急诊科在预防“H7N9禽流感”中的一系列医护服务品质改进的有效措施。方法通过落实“H7N9禽流感”防范管理制度，成立“H7N9禽流感”防范应急圈，加强护理重点环节管理，加强“H7N9禽流感”知识宣教和改进医疗服务形式等措施改进服务品质。结果急诊科应对“H7N9禽流感”疫情期间，实现医院内患者零交叉感染，医护人员零感染。结论“H7N9禽流感”流行期实施急诊医护服务品质改进，能有效防止院内医护患交叉感染。

Quality improvement of medical and nursing service during "H7N9 bird influenza epidemic" in emergency department

Objective To explore the quality improvement methods of medical and nursing service during ＂ H7N9 bird influenza epidemic＂ in emergency department. Methods The methods included implementing ＂HTN9 bird influenza epidemic＂ prevention and control system,establishing ＂ H7N9 bird influenza epidemic ＂ prevention cycle, strengthening the management of nursing key links, strengthening the knowledge of ＂ H7N9 bird influenza epidemic ＂and improving the medical service. Results There is to achieve zero cross infection of patients,zero infection of medical personnel during ＂ H7N9 bird influenza epidemic＂ in emergency department. Conclusion Implemention the quality improvement methods of medical and nursing service during ＂ H7N9 bird influenza epidemic＂ in emergency department can effectively prevent cross infection between hospital medical staffs and patients.