| 我院门诊药房服务流程的改进 |
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| 引用本文： | 覃逢超,陈楚雄,梁丹.我院门诊药房服务流程的改进[J].中南药学,2011,9(9):713-715. |
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| 作者姓名： | 覃逢超 陈楚雄 梁丹 |
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| 作者单位： | 中山大学孙逸仙纪念医院药学部,广州,510120 |
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| 摘 要： | 目的提高门诊药房工作效率和药学服务水平。方法通过调整发药窗口数及配-发药人员比例,推行药品标签配-发药系统,使用电子屏幕引导患者取药,实施弹性排班制度,优化门诊药房的服务流程。结果缩短了患者取药等待时间,提高了发药质量,加强了药学服务。结论我院门诊药房服务流程的改进取得了明显效益,值得推广。
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| 关 键 词： | 门诊药房 服务流程 改进 |
Service process in outpatient pharmacy in our hospital |
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| QIN Feng-chao,CHEN Chu-xiong,LIANG Dan.Service process in outpatient pharmacy in our hospital[J].Central South Pharmacy,2011,9(9):713-715. |
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| Authors: | QIN Feng-chao CHEN Chu-xiong LIANG Dan |
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| Institution: | QIN Feng-chao1,CHEN Chu-xiong,LIANG Dan(Department of Pharmacy,Sun Yat-sen Memorial Hospital of Sun Yat-sen University,Guangzhou 510120) |
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| Abstract: | Objective To improve the service quality and efficiency of outpatient pharmacy.Methods We established the label dispensing system through adjusting the proportion of dispensers,guiding patients with LED screen,and flexible scheduling system to optimize the service process in outpatient pharmacy.Results The waiting time of patients was shortened and the quality of dispensing and pharmacy service was improved.Conclusion The service process in the outpatient pharmacy in our hospital is obviously improved. |
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| Keywords: | outpatient pharmacy service process improvement |
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