| 倡导人性化服务理念推广一站式服务 |
| |
| 引用本文： | 彭宇竹,徐明娜. 倡导人性化服务理念推广一站式服务[J]. 中国医院, 2004, 8(11): 10-12 |
| |
| 作者姓名： | 彭宇竹 徐明娜 |
| |
| 作者单位： | 南京市妇幼保健院,210004,南京市莫愁路天妃巷123号 |
| |
| 摘 要： | 现在,医院"以医疗为中心"的服务模式正逐渐被"以病人为中心"的服务模式所取化,而人性化服务的倡导,又使得"以病人为中心"向"以人为中心"转变,这是医院服务理念和经营理念的重在突破.医疗保健服务面对的是多层次、多样化的需求,必须树立以人为本的服务理念,倡导人性化服务,实施以人为本的服务措施,提高服务效能,把病人的满意作为医院的最佳追求,才是提高医院满意度的最佳选择.
|
| 关 键 词： | 人性化 服务理念 一站式 |
| 修稿时间： | 2004-09-01 |
To initiate personalized service concept and one station service |
| |
| PENG Yuzhu XU Mingna Maternal and Child Health Care Hospital,Nanjing City, Tianji Lane,Mochou Road,Nanjing City,.PRC.. To initiate personalized service concept and one station service[J]. Chinese Hospitals, 2004, 8(11): 10-12 |
| |
| Authors: | PENG Yuzhu XU Mingna Maternal Child Health Care Hospital Nanjing City Tianji Lane Mochou Road Nanjing City .PRC. |
| |
| Affiliation: | PENG Yuzhu XU Mingna Maternal and Child Health Care Hospital,Nanjing City,123 Tianji Lane,Mochou Road,Nanjing City,210004.PRC. |
| |
| Abstract: | Nowadays, the "medical service based pattern" is gradually replaced by "patient based pattern", to initiate personalized serviceis to transform from "patient based pattern" to "human based pattern", this is an important breakthrough in hospital's service and operation concept.The hospita's service/ care should meet the multi-level and various needs, we must have the human-based concept, to initiate personalized serviceconcept, to offer human-based service measures, to improve service efficiency, the best choice for hospital is to seek for and improve the goalof satisfactory degree from patients. |
| |
| Keywords: | Personalized service service concept one station service |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
|
