科室人性化管理的实践

目的构建科室和谐温馨氛围，促进服务质量的提高。方法应用人性化管理的理念。在管理工作实践中科主任做表率；尊重和欣赏工作人员；及时消除工作人员的不满情绪；关心工作人员的生活和工作；丰富科室的文化活动。结果人性化管理增强了科室的凝聚力，提高了工作人员的工作热情，提高了服务质量。结论人性化管理是一种感性的管理模式，是一种用心交流的管理方式，科室的人性化管理，事半功倍。

The Practice of Humanity Management of Department

Objectives to build harmonious warm and fragrant atmosphere in the department in order to improve service quality. Methods to apply the idea of humanity management and to practice by combing the work reality; director of department should set up an example at the management work; he or she should respect and appreciate the staffs whose bad emotion need to be removed and concerned about their life and work. The culture activities of the department need to be enriched. Results the humanity management not only can strengthen cohesion of department but also can increase the working enthusiasm of staffs and improve service quality. Conclusions the human management get twice the result with half the effort.