门诊择期手术前后电话沟通的实施与效果

目的总结对1400例门诊择期手术的患者进行手术前后的电话沟通的经验,为建立护患间信赖合作的关系,提高患者对门诊手术室护理工作的满意度提供借鉴。方法在预约手术前后通过电话与患者沟通,进行手术前后的信息交流及健康教育。结果通过沟通,消除了患者负性情绪,提高了患者满意度,增强了护理人员的服务意识。结论手术前后进行电话沟通能够使患者增强对手术的信心,从而减轻疼痛,保证手术的顺利进行,减少术后并发症的发生.

Application and Effect of Telephone Communication before and after Clinic Selective Operations

Objective:Telephone communication experience before and after selective operations from 1400 cases of outpatients are collected and analyzed,aiming to provide reference for establishing nurse-patient trust and increasing patients' satisfaction for the nursing service in clinic operation room. Method: Telephone communication is done before and after clinic selective operations,conducting operation related information exchange and passing health education to the patients.Result:Throught the telephone communic...