| 门诊病人个人因素对其满意度影响探析 |
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| 引用本文： | 兰迎春,滕志香,王敏,徐秋云.门诊病人个人因素对其满意度影响探析[J].中国医学伦理学,2010,23(1):30-31,82. |
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| 作者姓名： | 兰迎春 滕志香 王敏 徐秋云 |
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| 作者单位： | 1. 济宁医学院管理学院,山东,日照,276826
2. 泰山医学院管理学院,山东,泰安,271016 |
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| 基金项目： | 该论文是山东省软科学课题"影响患者对医疗服务满意因素的分析及对策研究" |
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| 摘 要： | 目的探索门诊病人满意度的影响因素。方法以山东、河北、天津、东北三省一年内就诊过的人员为调查对象,采用问卷调查的方法,以面访的形式回收问卷195份,有效问卷134份。采用独立样本检验、单因素方差分析、相关分析和回归分析对数据进行了分析。结果发现门诊病人的性别对其满意度影响不显著,患者所处的年龄段和学历对就诊满意度有显著性影响,随着年龄的增长和学历的升高,病人综合满意度有升高的趋势。
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| 关 键 词： | 门诊病人 病人满意度 影响因素 性别 年龄 学历 |
Influence of Personal Factors on Outpatient's Satisfaction of Medical Service |
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| LAN Ying-Chun,TENG Zhi-xiang,WANG Min,XU Qiu-yun.Influence of Personal Factors on Outpatient's Satisfaction of Medical Service[J].Chinese Medical Ethics,2010,23(1):30-31,82. |
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| Authors: | LAN Ying-Chun TENG Zhi-xiang WANG Min XU Qiu-yun |
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| Institution: | 1 School of Management,Jining Medical College,Rizhao 276826,China;2 School of Management,Taishan Medical College,Tai′an 271016,China) |
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| Abstract: | Objective：To explore the influencing factors on outpatients′ satisfaction of medical service.Methods： 195 samples coming from 5 provinces： Shandong,Hebei,Liaoning,Heilongjiang and Jilin province,and Tianjin City were all from the outpatients′ pupulation within a year,and were investigated with questionnaires.The data were collected by face-to-face survey,and totally 134 valid questionnaires were gathered.We use the following methods to complete data analysis： independent sample t-test,and analysis of variance,analysis of correlation,expecting to find the personal factors to affect outpatient satisfaction.Results： research outcome indicates that gender has no effect on outpatient′s satisfaction;while indexes as age and education level have significant influence. |
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| Keywords: | Out-Patient Patient′s Satisfaction Personal Factor Gender Age Education Level |
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