论医院流程管理的模块选择

医院流程管理指在医院内部事件和外部事件环境中,由相互依赖的医院业务流程节点出发,对流程进行描述理解、组织维护的行为活动过程医院的流程问题主要源于传统职能型运行模块,要实现流程的有效运作必须利用信息流选择并构建流程能力模块和关系模块,模块的高柔性度是医院管理流程得以持续优化的关键医院流程是因患者而存在的,医院流程的真正目的是为患者提供快捷优质的医疗服务,医院流程的起点是患者,终点也是患者因此,唯有树立以病人为中心的理念、明确医院流程愿景目标、关注医疗流程结果、基于流程的效果制定医院绩效指标,医院流程管理的问题才能得到有效的解决

ON MODEL CHOICE OF HOSPITAL PROCESS MANAGEMENT

Hospital Process Management refers to starting from a group of interdependent business process under an internal and external environment,then describe,understand,organize and maintain the business. Process problems mainly due to traditional functional operation model. To achieve the efficient operation of process,we must choose and set up capacity model and relationship model. The high degree of flexibility is the key to sustain the process improvement. Hospital process is for the patients,the real purpose is to provide patients with fast and high quality services,the starting point of hospital process is for patients,as well as the terminal. Therefore,only the patient-centered,a clear vision of the hospital process,concerned about medical procedures,hospital performance indicators based on the effect of the process,hospital process management issues can be resolved effectively.