开展护患沟通的实践

目的了解和探讨开展护患沟通实践的效果。方法通过制度规范，培训提高和考评考核，把护患沟通列入护理工作常规认真贯彻执行。结果医院的服务形象和声誉得到提升，病人对医护人员的信任度和医院服务的满意度明显提高，护患纠纷和医疗投诉大大减少，医院门诊与住院人次分别提高了66．7％与114．3％。结论实施护患沟通，使患者和医护人员建立了互信，患者充分配合治疗，对构建和谐护患关系起到了重要的作用。

Effect of communication between nurse and patient

Objective To discuss the effect of communication between nurses and patients.Method The nurse-patient communication was applied in routine works,and enhanced with regulating the rules and improving the train and evaluation.Result The services and reputation of the hospital were upgraded.The patients' trust in the health care workers and their satisfaction to hospital services were obviously improved and the medical complaints and disputes between nurses and patients were greatly reduced.Conclusion Through i...