南京市某三甲医院出院患者回访需求调查 |
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引用本文: | 冯玉波,冷明祥.南京市某三甲医院出院患者回访需求调查[J].医学与社会,2013(12):35-37,41. |
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作者姓名: | 冯玉波 冷明祥 |
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作者单位: | [1]南京医科大学医政学院,南京210029 [2]南京医科大学第一附属医院,南京210029 |
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基金项目: | 江苏省高校哲学社会科学研究基金项目,编号为2013SJD630044. |
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摘 要: | 目的:了解医院出院患者回访的需求现状,为医院开展有效的回访工作提供依据。方法:在南京市某三甲医院出院处对当日出院的患者进行随机问卷调查,收回有效问卷442份。结果:92.4%的患者表示愿意接受出院后回访;36.2%的患者表示希望在出院后1周内回访;80.8%的患者表示希望采取电话回访方式;83.3%的患者表示希望由医生进行回访;92.1%的患者表示主要希望回访时给予康复指导。结论:医院应围绕患者的医疗服务需求有效开展回访工作。
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关 键 词: | 医疗服务 出院患者 回访 需求 |
Investigation of Follow - up Needs of Discharged Patients in a 3A Hospital,Nanjing |
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Institution: | Feng Yubo et al School of Health Policy and Management, Nanjing Medical University, Nanjing, 21029 |
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Abstract: | Objective : To understand the status quo of the follow - up needs of discharged patients, in order to provide basis for carrying out effective follow - up visit. Methods: Patients who is discharging from hospital, are randomly surveyed at the discharge office, 442 effective ques- tionnaires are taken back. Results: In all respondents,92.4% are willing to accept follow- up visit, 36.2% Want to receive follow- up visit in one week after they discharge from hospital, 80.8% hope to have telephone follow - up visit, 83.3% expect doctor to give them follow -up visit, and 92.1% would prefer to receive recover guide. Conclusion: Hospitals should can'y out effective follow - up visit according to the patients" medical service needs. |
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Keywords: | Medical Care Discharged Patient Follow - up Need |
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