互联网+医疗背景下患者体验的评价:系统综述

目的:探究互联网+医疗背景下患者体验的评价方法、维度和结果.方法:采用系统综述的方法,以3个英文数据库和2个中文数据库为数据源,遵循PRISMA准则筛选文献.结果:最终纳入16篇文献,评价方法有定性研究、定量研究和混合方法研究,评价维度在不同研究对象和患者性质中具有差异性,评价结果显示大部分的患者体验是积极的,阻碍患者...

Evaluation of patient experience under the internet plus healthcare: Systematic review

Objective: This paper aims to explore the methods, dimensions and results of patient experience evaluation under the Internet plus healthcare. Methods: In this paper, we adopt the systematic review approach and select literature according to the PRISMA criteria from three English databases and two Chinese databases. Results: Finally, we select 16 articles for the qualitative, quantitative and mixed methods researches, and adopt differentiated dimensions for different subjects and patients. Our evaluation results show that most of the patient experience is positive and that factors undermining patient experience include technical and clinical quality, privacy, security, accountability and usability. Conclusions: The patient experience under the Internet plus healthcare showcases the trend of diversified subjects and scientific methods. Based on patients'' views and perceptions of innovative healthcare technologies in our evaluation of patient experience, we put forward three suggestions for promoting the Internet plus healthcare, which will provide basis for patient-oriented healthcare.