全国儿童区域医疗中心患者体验评价研究

目的:通过开展患者体验评价,从需方视角了解国家儿童区域医疗中心的住院医疗服务质量,为改善儿童住院医疗服务质量提供证据.方法:采用横断面研究设计,纳入全国6个国家儿童区域医疗中心所在医院,以18岁以下出院患儿的家属为调查对象,采用标准化患者体验调查工具,邀请调查对象自愿参与医院评价.报告18项评价指标领先水平的总体均值、...

A study on patient experience evaluation in China's regional medical centers for children

Objective: Based on an evaluation of patient experience and from the perspective of the demand side, this paper aims to making a research into inpatient medical services in China''s regional medical centers for children, thus providing bases for improving children''s inpatient medical services. Methods: Through a cross-sectional study on family members of hospitalized children under the age of 18 who were discharged from hospitals, we adopted standardized patient experience survey tools and invited volunteers to evaluate hospitals within six regional medical centers for children in China. Based on the population mean, variance and distribution interval of leading feedbacks of 18 evaluation indicators, this paper applies the regression analysis approach to investigate the correlation between the characteristics of participants and the evaluation results of patient experience, and compares the differences among evaluation results of different hospitals. Results: A total of 2 708 family members of discharged children participated in the survey from January to March 2021. The population mean of leading feedbacks on all indicators is between 59.4% (Quietness of hospital rooms) to 91.0% (Medical notification-emergency treatment), while the population mean of overall leading feedbacks on sample hospitals is 83.2%. The quietness of hospital rooms records the highest difference among different hospitals (SD=14.7%). The overall health status of children and the age of participants are highly related to the overall patient experience (P<0.05), and the patient experience of regional medical centers for children in Southwest China has leading advantages. Conclusions: As the homogeneous inpatient medical services in China''s regional medical centers for children need further improvements, this paper suggests establishing a mechanism to monitor, evaluate and continuously improve patient experience, with a view to enhancing the diagnosis and treatment quality and management capabilities of children''s medical networks in China.