工作场所暴力对护士工作倦怠的影响及对策

目的：探讨护理工作场所暴力事件对护士心理和工作倦怠的影响，为制定护理干预措施提供依据。方法：对158名护士采用护理工作场所暴力经历调查问卷、护士工作倦怠问卷（MBI）、简易应对方式问卷（SCSQ）调查分析。结果：遭受暴力经历护士组有76（48．1％）人，无暴力经历护士组有82（51．9％）人。两组护士的工作倦怠问卷结果显示，在情绪枯竭、去人格化倾向、个人成就感丧失三个维度之间有显著差异性（P〈．01或〈o．05）；两组护士应对方式的比较无差异性（P〉0．05）。但暴力组护士在情绪枯竭、去人格化倾向方面与消极的应对方式呈极其显著正相关（P〈0．01或〈0．05）；两组护士在工作安全感、满意程度、离职或换工作意向的分布比较中有极其显著性差异（P〈0．01）。结论：护理工作场所暴力可以引起护士工作倦怠，导致工作满意度降低、缺乏安全感、护理人员流失等。提示护理管理者应采取措施，以降低其不良影响。

The Effect And Countermeasures Of Job Burnout Among Nurses Caused By Violence At Workplace

Objective: To understand the effect of psychology and job burnout among nurses caused by violence at workplace in order to find out the intervention measures. Methods: 158 nurses were investigated by violence experience questionnaire, simplified coping style questionnaire ( SCSQ) and Maslach burnout inventory (MBI). Results: The rate of nurses who suffered from violence at workplace is 76 (48.1%),which is called violence suffering experience group, and the rate of nurses without any violence experience is 8...