应用ERG理论分析综合医院护士工作满意度

目的 调查临床护士工作满意度并分析其影响因素.方法 以Clayton Aldeder的ERG理论为框架设计调查问卷,采用分层抽样的方法对医院249名护士进行问卷调查.结果 护士对工作的总体满意度评分是3.40±0.58.护士对领导者的管理及群体合作满意度较高,满意度评分分别是4.01±0.76和3.60±0.71.对薪金、福利及社会认同的满意度较低,满意度评分分别是2.46±0.86和2.50±1.02.科室、职称、月收入水平、排班情况、年龄、工龄及从事护理工作的目的不同,护士的工作满意度有差异.结论 提示管理者应针对生存、相互关系和成长等方面的满意度水平及影响满意度的相关因素加强管理,采取不同的激励手段,提高护士整体满意度.

ERG theory in analysis of work satisfaction of nurses in general hospitals

Objective Investigation of satisfaction of clinical nurses and analysis of the influence factors.Methods The ERG theory of Clayton Alderfer is used as the framework to design the questionnaires,for questionnaire investigation of 249 nurses in the hospital in a stratified sampling,Results The score of general satisfaction of nurses for their work is 3.40±0.58;the satisfaction of nurses for the management of their leaders and teamwork is high,as the satisfaction scores are 4.01±0.76 and 3.60±0.71 respectively;their satisfaction for salary,welfare and social identity is low,as the scores are 2.46±0.86 and 2.50±1.02 respectively.Work satisfaction varies with departments,academic levels,monthly income,work shifts,age,seniority,and objectives for their choice of nursing as profession.Conclusion Managers are prompted to enhance their work in view of the satisfaction scores on survival,mutual relations and growth,as well as factors affecting satisfaction,and take various incentives to improve overall satisfaction of nurses.