基于结构方程模型的远程会诊患者满意度研究

发展惠及农村的远程会诊系统，实现医疗信息系统的互联互通是医药卫生信息化建设的重要内容。本文以河南省的远程会诊发展为背景，基于结构方程模型，探讨了患者认知、人员质量感知、程序质量感知、技术质量感知、资费感知对患者满意度的影响机理，建议加强远程会诊对患者的宣传，合理管控从业人员行为规范和会诊流程，提高患者满意度进而推动我国远程会诊的发展。

Study of patient's satisfaction in remote consultation based on structural equation modeling

The development of rural remote consultation system, to achieve the medical information system interoperability is the medical and health information construction of the important content. Based on the structural equation model, this paper discusses the mechanism of patient awareness, the quality of personnel perception, the quality of process perception, the quality of technology perception, the impact of tariff perception on patient satisfaction, and then put forward to strengthen the remote consultation on the patient''s publicity, reasonable control of practitioners behavior norms and consultation process, to promote the patient''s satisfaction and the development of remote consultation in China.