| 重视医疗投诉对医院医疗质量的促进作用 |
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| 引用本文： | 杨清珊,李惠珍,穆梅赞.重视医疗投诉对医院医疗质量的促进作用[J].中外健康文摘,2009,6(18). |
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| 作者姓名： | 杨清珊 李惠珍 穆梅赞 |
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| 作者单位： | 1. 乌鲁木齐市第四人民医院,830002
2. 新疆医科大学六附院,830002 |
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| 摘 要： | 本文论述了医疗投诉的概念、形成原因和表现形式,医疗投诉能发现医院工作中的问题和患者潜在的需求,是一项重要资源.医院必须畅通投诉渠道,建立和完善投诉体系及机制,充分重视医疗投诉对医院医疗质量的促进作用.
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| 关 键 词： | 医疗投诉 医疗质量资源 |
Value medical service suit to hospital medical service quality promoter action |
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| Yangqingshan,Li huizhen,Mumeizhan.Value medical service suit to hospital medical service quality promoter action[J].World Health Digest Medical Monthly,2009,6(18). |
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| Authors: | Yangqingshan Li huizhen Mumeizhan |
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| Abstract: | This paper discusses the concept of medical dispute complaint,the causes and forms.Medical complaint can be found patients,the guestion and the potential demand of patients.The hospital must clean complaint channels,to estalolish and perfeet the system and mdchanism of complaints. |
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| Keywords: | Mdeical suit medical service qualitu resources |
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