PDCA循环在呼吸内科优质护理服务中应用

目的 探讨PDCA循环在呼吸内科优质护理服务工作中应用。方法 根据PDCA循环和呼吸内科护理工作特点，在计划阶段制订具有呼吸内科特色的优质护理服务活动方案；在执行阶段加强基础和专科护理，强化健康教育管理，加强与患者沟通，改革排班模式；在检查阶段建立绩效考核机制，定期评价护理质量；在处理阶段将没有解决的护理问题转入下一循环。结果 PDCA循环应用在呼吸内科优质护理服务工作中，有效提高患者满意度、护理质量和护士工作满意度。结论 将PDCA循环应用在呼吸内科优质护理服务工作中，可以构建和谐护患关系，提高护理人员的综合素质和护理服务质量。

Application of PDCA Cycle in Quality Nursing in Respiratory Department

Objective： To explore the application of PDCA cycle in quality nursing in respiratory department. Methods： The writers think that programs of quality nursing in respiratory department can be formulated in the planning period, basic and specialized nursing can be strengthened in the implementation period,health education management can be intensified, communication with patients be strengthened,work schedule reformed,performance examination established in examination peri- od,nursing quality evaluated regularly and the unsolved problems transferred to the next cycle in disposing period. Results：They found that the application of PDCA cycle in quality nursing in respiratory department can improve effectively the satisfactory degree with nursing quality and nurses＇work from patients. Conclusion： The application can promote the construction of harmoni- ous doctor-patient relationship and improve comprehensive quality of nurses and their nursing quality.