| 从护理投诉谈构建和谐护患关系 |
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| 引用本文： | 谢君辉.从护理投诉谈构建和谐护患关系[J].天津护理,2006,14(3):168-169. |
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| 作者姓名： | 谢君辉 |
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| 作者单位： | 北京大学深圳医院,广东,深圳,518036 |
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| 摘 要： | 目的：探讨构建和谐护患关系的方法与对策。方法：分析53例护理投诉原因的构成，建立护理投诉的防范对策。结果：服务态度、护理技术是护理投诉的主要原因。结论：建立良好的护患沟通制度提高护理人员的服务意识、护理人员技术水平是构建合谐护患关系的关键。
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| 关 键 词： | 投诉 护理服务 护理技术 护患关系 |
| 文章编号： | 1006-9143(2006)03-0168-02 |
| 收稿时间： | 2006-02-27 |
| 修稿时间： | 2006-04-10 |
The construction of hurmoniouy nursing-patient relationship on the patients' complatits |
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| XIE Jun-hui.The construction of hurmoniouy nursing-patient relationship on the patients'''' complatits[J].Tianjin Journal of Nursing,2006,14(3):168-169. |
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| Authors: | XIE Jun-hui |
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| Institution: | Beijing University of Shenzhen Hospital, Shenzhen, 518036 |
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| Abstract: | Objective To seek a countermeasure of improving the nursing- patiant relationship. Methods: Analyzes the reason of 53 patiant complaint. Results: Attitude of nursing and nursing skill are the main reason of patiants' complaints. Conclusion: Set-ling up a communication regulation of nursing to patiant and improving the musing skill are the key factors to construct the harmonious nursing- patiant relatioaship. |
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| Keywords: | Complaining Nrusing Service Nursing Skill Nursing- Patiant Relationship |
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