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The effectiveness of a person-centred communication skills training programme for the health care professionals of a large hospital in Denmark
Authors:Maiken Wolderslund  Poul-Erik Kofoed  Jette Ammentorp
Institution:1. Health Services Research Unit, Lillebaelt University Hospital, Vejle, Denmark;2. Department of Regional Health Research, University of Southern Denmark, Odense, Denmark;3. Department of Pediatrics, Lillebaelt University Hospital, Kolding, Denmark;1. Department of Obstetrics & Gynecology, Indiana University School of Medicine, 410 W. 10th Street, Indianapolis, IN, 46202, USA;2. Department of Obstetrics, Gynecology & Reproductive Sciences, University of California, 550 16th St, Box 0132, San Francisco, CA, 94143, USA;1. Johns Hopkins Center for Injury Research and Policy, Department of Health Policy & Management, Johns Hopkins School of Public Health, Baltimore, MD, 21205, United States;2. Department of Medical Informatics and Clinical Epidemiology, Oregon Health and Science University, Portland, OR, 97239, United States;3. WVU Injury Control and Research Center, West Virginia University, Morgantown, WV, 26506, United States;4. Johns Hopkins Department of Emergency Medicine, Johns Hopkins School of Medicine, Baltimore, MD, 21287, United States;1. Department of Management and Marketing, Faculty of Business, Hong Kong Polytechnic University, Kowloon, Hong Kong;2. JinShiYuan Consultant Co., Beijing, China;1. Patient Education Program, Ontario Health (Cancer Care Ontario), 525 University Ave, Toronto, Ontario, M5G 2L3, Canada;2. Cancer Health Literacy Research Center, Cancer Education, Princess Margaret Cancer Center, 585 University Avenue, ELLICSR PMB B-130, Toronto, Ontario, M5G 2N2, Canada;3. University of Toronto, 27 King''s College Circle, Toronto, Ontario, M5S 1A1, Canada;4. Systemic Treatment Program, Ontario Health (Cancer Care Ontario), 525 University Ave, Toronto, Ontario, M5G 2L3, Canada;5. Sunnybrook Research Institute, Sunnybrook Health Sciences Center, 2075 Bayview Avenue, Toronto, Ontario, M4N 3M5, Canada;6. Clinical Programs & Quality Initiatives, Ontario Health (Cancer Care Ontario), 525 University Ave, Toronto, Ontario, M5G 2L3, Canada;1. Department of Cardiothoracic Surgery, Copenhagen University Hospital, Rigshospitalet, Denmark;2. Department of Cardiothoracic and Vascular Surgery, Odense University Hospital, Denmark;3. Department of Cardiology, Odense University Hospital, Denmark;4. University of Southern Denmark, 5000, Odense C, Denmark;5. Centre for Heart Valve Innovation, St. Pauls Hospital, Vancouver, Canada
Abstract:ObjectiveAs a part of an evaluation of a large-scale communication skills training (CST) programme, this study aimed to investigate the effect on health care professionals’ (HCPs) self-efficacy (SE) and perceived importance (PI) of the skills taught.MethodsA pre-post intervention design was used, and 1647 HCPs responded to the SE-12 questionnaire. Changes in self-efficacy were examined at an item and scale level.ResultsThe responses of 74% of the HCPs who replied to at least two of the three questionnaires were analysed. A significant increase in the SE-12 scale scores by 12.45 points between Q1 (baseline) and Q2 (immediately after the intervention) across all professions was found. There was a small albeit statistically significant decrease in the SE-12 scale scores by 2.06 points between Q2 and Q3 (24 weeks after the intervention).ConclusionThe implementation of the CST course significantly improved the self-efficacy of HCPs. The findings were supported by an increase in the number of HCPs who considered the skills that they had acquired to be very important.Practice implicationsThe findings suggest that the large-scale implementation of evidence-based CST programmes can yield the same outcomes that have been observed in smaller and better controlled studies.
Keywords:Communication skills training  Implementation  Calgary-Cambridge Guide  Patient-centred communication  Large-scale study  Translation research
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