Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper |
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| Authors: | Sarah J White Serena Barello Eugenia Cao di San Marco Cinzia Colombo Edgard Eeckman Conor Gilligan Guendalina Graffigna T Jirasevijinda Paola Mosconi Judy Mullan Shakaib Ur Rehman Sara Rubinelli Elena Vegni Demi Krystallidou |
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| Institution: | 1. Faculty of Medicine, Health and Human Sciences, Macquarie University, Australia;2. EngageMinds HUB – Consumer, Food & Health Engagement Research Center, Italy;3. Department of Psychology, Università Cattolica del Sacro Cuore, Italy;4. Unit of Clinical Psychology, Santi Paolo and Carlo Hospital, Milan, Italy;5. Department of Public Health, Istituto di Ricerche Farmacologiche Mario Negri IRCCS, Italy;6. University Hospital Brussels, Belgium;7. CEMESO at the Free University Of Brussels (VUB), Belgium;8. Faculty of Health and Medicine, University of Newcastle, Australia;9. Weill Cornell Medical College, Cornell University, USA;10. School of Medicine, University of Wollongong, Australia;11. Phoenix VA Health Care System, University of Arizona College of Medicine - Phoenix, USA;12. Department of Health Sciences and Medicine, University of Lucerne, Switzerland;13. Swiss Paraplegic Research, Switzerland;14. Unit of Clinical Psychology, Santi Paolo and Carlo Hospital, and Clinical Psychology, Department of Health Sciences, University of Milan, Italy;15. Centre for Translation Studies, School of Literature and Languages, University of Surrey, UK |
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| Abstract: | ObjectiveCommunication in healthcare has influenced and been influenced by the COVID-19 pandemic. In this position paper, we share observations based on the latest available evidence and experiential knowledge that have emerged during the pandemic, with a specific focus on policy and practice.MethodsThis is a position paper that presents observations relating to policy and practice in communication in healthcare related to COVID-19.ResultsThrough our critical observations as experts in the field of healthcare communication, we share our stance how healthcare communication has occured during the pandemic and suggest possible ways of improving policy and professional practice. We make recommendations for policy makers, healthcare providers, and communication experts while also highlighting areas that merit further investigation regarding healthcare communication in times of healthcare crises.ConclusionWe have witnessed an upheaval of healthcare practice and the development of policy on-the-run. To ensure that policy and practice are evidence-based, person-centred, more inclusive and equitable, we advocate for critical reflection on this symbiotic relationship between COVID-19 and the central role of communication in healthcare.Practice implicationsThis paper provides a summary of the key areas for development in communication in healthcare during COVID-19. It offers recommendations for improvement and a call to review policies and practice to build resilience and inclusive and equitable responsiveness in communication in healthcare. |
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| Keywords: | COVID-19 Uncertainty Risk communication Infodemic Engagement Public health communication Disease names Telehealth Bereavement conversations Communication with masks |
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