Increasing Follow-Up Rates at a Free Clinic |
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| Authors: | Daisy W. Smith Joy Vess Emily Johnson |
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| Affiliation: | Medical University of South Carolina, College of Nursing, Charleston, SC, USA |
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| Abstract: | This project aimed to increase the follow-up visit rates at a free medical clinic and evaluate the effects of SMS messaging on follow-up adherence, regardless of whether patients scheduled their follow-up appointments prior to leaving the clinic or if they received paper reminder cards. The use of the SMS application increased overall follow-up rate by 7%. This project supports that patients who received reminder messages via the SMS application kept their follow-up appointments consistently. |
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