Does Choose &; Book fail to deliver the expected choice to patients? A survey of patients' experience of outpatient appointment booking |
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| Authors: | Judith Green Zoe McDowall Henry WW Potts |
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| Institution: | (1) The Hillingdon Hospital, Pield Heath Road, Uxbridge, UB8 3NN, UK;(2) CHIME, University College London, Whittington Campus, Highgate Hill, London, N19 5LW, UK |
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| Abstract: | Background Choose and Book is a central part of the UK Government patient choice agenda that seeks to provide patients with a choice
over the time, date and place of their first outpatient appointment. This is done through the use of a computerised booking
system. After a 2004 pilot study, Choose and Book was formally launched in January 2006. This is the first study of patient
experience of Choose and Book since then. |
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