优质护理服务在心内科的应用 |
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引用本文: | 严玉兰.优质护理服务在心内科的应用[J].内蒙古中医药,2013(30):166-167. |
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作者姓名: | 严玉兰 |
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作者单位: | 广东省佛山市第一人民医院心内科,广东528000 |
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摘 要: | 目的:探讨心内科优质护理服务的临床应用。方法:对病人进行全面优质护理服务。结果:病人的综合满意度在95%以上,护理投诉为零。结论:优质护理服务是减少护理投诉,促进护患和谐,拓宽医疗市场的有效方法。
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关 键 词: | 优质护理服务 满意度 护患关系 |
The Application of High Quality Nursing Service in the Cardiology Department |
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Institution: | Yan Yu-Xin (Cardiology Department, The First People,s Hospital of Foshan, Guangdong,528000) |
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Abstract: | Objective To explore the clinical application of high quality nursing service in Department of cardiology. Methods: the overall quality of care of patients. Results: the overall satisfaction of patients in more than 95%, nursing complaint is zero. Conclusion: high quality nursing service is to reduce nursing complaint, promote nurse-patient harmonious, broadening the effective methods of medical market. |
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Keywords: | High quality nursing service satisfaction nurse-patient relationship |
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