68例护患纠纷原因分析及对策

目的 分析某医院68例护患纠纷发生的原因,探讨管理对策.方法 回顾性分析68例护患纠纷发生的原因及不同护龄、不同学历低年资护士发生护患纠纷构成比.结果 护龄≤5年的护士护患纠纷发生构成比占57.35％,高于其他护龄段护士,差异具有统计学意义(p＜0.01).不同学历低年资护士护患纠纷的发生构成比差异具有统计学意义(P＜...

Causes analysis of 68 cases of nurse - patient disputes and countermeasures

Objective To analyze the causes of 68 cases of nurse - patient disputes and explore its countermeasures. Methods Sixty - eight cases of nurse - patient disputes were retrospectively analyzed about their causes,the proportions of junior nurses with different years of working experience and education levels. Results Among the 68 cases,the proportion of nurses with years of working experience less than 5 years was higher than the other nurses,accounting for 57.35% ,the differences were statistically significant （P 〈 0.01 ）. The proportion of the nurse -patient disputes among different education levels of junior nurses, the differences were statistically significant （ P 〈 0. 01 ）. Conclusion Low - educated junior nurses are the high - risk population of nurse - patient disputes. The standardized training about communication should be strengthened especially in junior nurses.