| 发动QC小组再造护理流程--护理质量持续改进的探索 |
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| 引用本文： | 李满华,林艳娟,张淑琴.发动QC小组再造护理流程--护理质量持续改进的探索[J].中国卫生质量管理,2004,11(1):7-8. |
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| 作者姓名： | 李满华 林艳娟 张淑琴 |
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| 作者单位： | 广东省佛山市第二人民医院护理部,528000 |
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| 摘 要： | 目的为改进护理服务模式,探讨流程再造,提高医院服务质量.方法发动QC小组,寻找护理问题,运用取消、简化、合并、再造四种技巧,再造新的服务流程.结果优化了服务流程,提高了服务效率,提高了病人的满意度.结论发动QC小组,开展流程再造是迅速提高医院服务质量的有效途径.
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| 关 键 词： | QC小组 流程再造 护理服务质量 |
| 文章编号： | 1006-7515(2004)01-0007-02 |
| 修稿时间： | 2003年10月21 |
Aroust the QC Team to Ction and Rebuilding Nursing Process(5 Pieces) |
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| Li Manhua et al.Aroust the QC Team to Ction and Rebuilding Nursing Process(5 Pieces)[J].Chinese Health Quality Management,2004,11(1):7-8. |
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| Authors: | Li Manhua |
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| Institution: | Li Manhua et al |
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| Abstract: | Objective To improve nursing service mode, discuss process rebuilding and improve hospital service quality. Method Quality control group was mobilized, nursing problem found, four skills including cancel, simplify, merg and rebuild used to rebuild a new service process. Result Service process was optimized, service efficiency was improved and the satisfactory degree of the patients was increased. Conclusion Mobilizing Quality control group and rebuilding process are very efficient methods to improve hospital service qualities. |
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| Keywords: | quality control group (QCG) process rebuilding nursing service quality |
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