系统动力学在医院门诊预约患者管理中的应用研究

目的 从患者角度分析预约就诊过程,为提高医院门诊预约服务质量和服务效率提供支持.方法 采用系统动力学方法,分析预约就诊过程中的关键性因素及因素之间的关系,建立系统动力学模型.结果 将医务人员数量、患者候诊时间、诊疗时间等作为反映医院服务质量和服务效率的重要变量,构建系统动力学模型,根据模型提出缓解预约就诊困难的管理策略...

Research on Application of System Dynamics in Hospital Outpatient Appointment Management

Objective To analyze the appointment process from the perspective of patients and provide support for improving the quality and efficiency of hospital outpatient appointment services.Methods The system dynamics method was adopted to analyze the key factors in the appointment process and the relationship among them.A system dynamics model was established.Results The number of medical staff,patient waiting time,and treatment time were taken as important variables reflecting the hospital’s service quality and service efficiency,and a system dynamics model was constructed.Based on the model,management strategies to alleviate the difficulty of appointments were proposed.Conclusion Hospitals can establish a patient-oriented service process to meet the needs of patients for outpatient appointments by increasing the rate of patient appointments,increasing the visiting rate of medical staff,applying advanced medical technology,and optimizing outpatient process.