主动服务在门诊输液病人中的应用与观察

目的：为门诊输液者提供主动服务,提高对输液工作的满意度。方法：输液前对病人做好护理评估,输液中根据病人的个体差异实施人性化主动服务,输液后及时给予病人健康教育,为病人进一步检查和治疗提供咨询服务。结果：门诊输液者对护士门诊输液工作满意度提高。结论：为门诊输液病人提供输液过程中的主动服务,可提高病人的满意度。

Application of implementing initiative service in outpatient transfusion room.

Objective ： To elevate satisfaction of transfusion work, patient were provided for initiative service in the outpatient transfusion room. Methods： At the beginning of transfusing, nurses should do care for each patient assessment; during the transfusion, the concept.of humanity was enshrined in the details of each care which was based on individual difference of the patients ; after transfusing, the patients gained health education from nurses in time, and advisory service were given for further examination and treatment of the patients. Results： This method increased the satisfaction of the outpatient transfusion room. Conclusion： It can improve satisfaction of the patient to provide the initiative service in the process of the transfusion.