安徽省三级医院信息人员工作满意度及其影响因素分析

目的:调查安徽省三级医院信息人员工作满意度情况,并分析其影响因素.方法:采用JSS工作满意度量表调查安徽省25家三级医院258名信息工作人员的工作满意度情况,并通过多因素线性回归分析其影响因素.结果:医院信息人员工作满意度总分平均分为(140.19±23.18)分,9个维度中得分较高的是领导满意度评分(19.35±3.67)分、同事满意度(17.44±2.99)分和沟通满意度(16.84±3.66)分,得分较低的是薪酬满意度(13.19±3.80)分、工作流程满意度(13.58±2.74)分和晋升满意度(14.32±3.75)分.不同年龄、学历、职称、工作年限和近3年培训次数的信息人员工作满意度评分差异均有统计学意义(P<0.05～P<0.01).多因素线性回归分析显示,医院信息人员工作满意度与职称和近3年培训次数呈正相关关系(P<0.05和P<0.01),与工作年限呈负相关关系(P<0.05).结论:薪酬、工作流程及晋升是三级医院信息人员工作满意度主要瓶颈;职称、工作年限和培训次数是信息人员工作满意度的主要影响因素.

Analysis of job satisfaction and its influencing factors in information personnel in tertiary hospital of Anhui province

Objective:To investigate the job satisfaction and its influencing factors in information personnel in tertiary hospital of Anhui. Methods:The job satisfactions of 258 information personnels from 25 tertiary hospitals in Anhui were investigated using the JSS scale,and the influencing factor of which was analyzed using multinomial linear regression. Results:The average score of job satisfaction of information personnel was (140. 19 ± 23. 18). Among the nine dimensions,the scores of leader satisfaction(19. 35 ± 3. 67), colleague satisfaction(17. 44 ± 2. 99) and communication satisfaction(16. 84 ± 3. 66) were higher,and the scores of salary satisfaction (13. 19 ± 3. 80),workflow satisfaction(13. 58 ± 2. 74) and promotion satisfaction(14. 32 ± 3. 75) were lower. The differences of the job satisfaction scores in different ages, professional degree, professional title, year of work and training time in the past 3 years in information personnel were statistically significant(P<0. 05 to P<0. 01). The results of multinomial regression analysis showed that the job satisfaction was positively associated with professional title and training time in the past 3 years(P<0. 05 and P<0. 01),and negatively associated with year of work(P<0. 05). Conclusions:The salary,workflow and promotion are the main choke point of job satisfaction,and the professional title, training time and work experience are the main influencing factors of the job satisfaction in information personnel in tertiary hospitals.