“两个中心”的人性化护理管理的临床实践

目的：提高医护质量,为患者提供最佳服务,增强医院人的凝聚力,树立医护人好形象。方法：实施人性化管理,并建立良好公共关系,实行弹性排班、护理层级、流程管理、表格化简化护理记录。结果：人性化管理优势较为明显。结论：有合格的护士才有合格的质量,有满意的护士才有满意的患者,有满意的护士和满意的患者才能实现高护理质量。

Clinical practice in the people orientated nursing management

Objective： To improve nursing quality, provide the best service for patient, build-up the cohesion of personal and set perfect status. Methods： By applying personalized management,Building up favorite public relationship, flexible shift arrangement, duty varies with qualification level, Standardize process and computerize record. Results： The humanized management was better.Conclusion： Satisfied patients come from satisfying nurses.