挂号人员如何防止医疗纠纷

挂号室工作人员的服务态度、技术能力和患者对自己疾病的了解程度等因素,是造成患者挂号时发生矛盾的主要原因.我们应该加强医德医风教育,明确服务观念,提高自身的医学知识,加强与患者的沟通、和谐相处维护医患双方的和谐和权益.

In Prevention of Medical Disputes by Rigstrar

The main factors that cause medical disputes are the attitude and the ability of the workers in the registration room, and the patients' understanding about their illness. In order to improve the quality of our service and protect the right of the patients and medical staff as well, we intensify the reeducation of our staff in registration room, improve our skills of serves and enhance the communication between the patients and staff members in registration room.