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医疗设备售后服务的全过程管理
引用本文:曹少平,顾宏清,张鹏,张力方. 医疗设备售后服务的全过程管理[J]. 医疗设备信息, 2010, 0(6): 7-8,20
作者姓名:曹少平  顾宏清  张鹏  张力方
作者单位:[1]上海交通大学医学院附属上海儿童医学中心设备科,上海200127 [2]上海交通大学附属第一人民医院,上海200080
摘    要:本文主要阐述现代医院在医疗设备购置及使用过程中,怎样进一步增强售后服务意识,防范风险。在医疗设备全寿命过程中,怎样通过规范合同,做到事前预防,事中监督的全过程售后服务管理。

关 键 词:医疗设备  售后服务  全过程管理

The Whole Process Management of the Medical Equipment After-service
CAO Shao-ping,GU Hong-qing,ZHANG Peng,ZHANG Li-fang. The Whole Process Management of the Medical Equipment After-service[J]. Information of Medical Equipment, 2010, 0(6): 7-8,20
Authors:CAO Shao-ping  GU Hong-qing  ZHANG Peng  ZHANG Li-fang
Affiliation:1. Equipment Department, Shanghai Children's Medical Center Affiliated to Shanghai Jiaotong University Medical College,Shanghai 200127,China;2.Shanghai First People's Hospital Affiliated to Shanghai Jiaotong University, Shanghai 200080, China
Abstract:This paper is aimed to illustrate how to improve the idea of after-service, guarding the risks beforehand after the medical equipments acquisition, and how to standardize maintenance contract, formulate standardized contract as well as improve after-service management in the process of maintaining medical equipment., and how to prevent the accident, as well as check it after the accident. The whole process is called the management of the medical equipment after-service.
Keywords:medical device  after-service  whole process management
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